Read testimonials & reviews of what our customers say about us!

Abbey Carpet & Hardwood Reviews

5 Star Rating
We worked with Jack and he was wonderful. They were able to accommodate a project with a tight deadline (about a week) despite having to order in special carpet.  They had someone installing the carpet the day after it arrived and they did a wonderful job.  They even returned the very next day to shave down our doors which were rubbing the carpet a bit much (and the only reason they didn't shave it the day prior during installation is because we were also doing electrical work and the power was out at the house)

We love our new carpet and we love how prompt and professional Abbey Carpet was.

-Benjamin B.

5 Star Rating
Trying to figure out a flooring contractor/company is a task in and of itself. Luckily a fellow Yelper highly recommended Abbey Carpet. That said, I was pretty confident that I was heading in the right direction.

Rule of thumb before heading to Abbey Carpet. Make sure you ask for Greg Medeiros as your sales associate and put in a request for JP as your installer! These guys were top-notch. From the minute I set foot in the showroom, Greg treated me as if I was a returning customer who had spent a million bucks with them! No joke. He was thorough, knowledgeable, and just downright honest! Hard to find these days.

Day one was dedicated to demo and prepping for the new flooring we selected. We ran into a few minor issues with some of the transition pieces leading into other rooms, but JP worked his magic and made everything look immaculate. Kudos to Greg and JP for making my home look pristine!

-Robert H.

5 Star Rating
Robert had been super helpful from the start. He sat down with me to go over all the options of doing a partial carpet-vinyl flooring conversion. He helped me break down the cost analysis of different materials and layout. The whole process was very straight forward, the job was done on time with no delay. I'll definitely ask for their help again on future flooring jobs!

-R L.

5 Star Rating
Had a terrific experience dealing w Abbey Carpet! Went into the showroom to find a great selection...I have shopped carpet many times and they have great products! Picked out what I wanted, Robert Flores was super helpful. Measured, ordered and scheduled install ASAP. The result speaks for itself

- Nicole N.

5 Star Rating
Great service and the showroom has a lot of samples to choose from . There is a large price range to choose from.
Alan and Stephen provided great service. The carpet was getting delayed from the supplier by a couple of days and that would have disrupted our move in date. Alan went himself and picked it up from their warehouse and got it delivered. Great service. The carpet is now installed and looks great!

-Asha K.

5 Star Rating
I've been working with Pete at Abbey Carpet for years.  He is fabulous from helping to choose material to colors.  He is also very knowledgeable and fun to work with during this process. This was our 3rd and biggest project replacing our whole house flooring from carpet, LVT and original hardwood to European French White Oak and all I can say is WOW!!!  Luis was our main installer and he was not only professional, meticulous about details and clean during the project but had a very friendly, pleasant personality during the 2 week project.  They moved the furniture side to side including a pool table.  We had to pack up the extra loose items on bookshelves etc.  Pete also helped choose area rugs to finish the look in 3 rooms.  I couldn't be happier with the end result and highly recommend Abbey Carpet.  All the staff in the store are extremely friendly and professional too.

- Lana B.

5 Star Rating
We worked with Robert Flores to have our old carpets and baseboards replaced in all bedrooms. Even though we took a while to decide, Robert was patient with us. We're happy with how everything turned out and would definitely recommend Abbey Carpet/Robert for your flooring needs.

- Armand P.

5 Star Rating
Super impressed and satisfied with Abbey Carpet. First time and definitely won't be last time using them. It's really hard to find good quality work backed by amazing customer service all together.

Stephen provided me with great customer service and I was very happy to work with him. He was always on top of it and going the extra mile to make sure everything I needed was getting done. His team Julio and Victor came out today to the house on time, super friendly and ready to work. They also confirmed with me that they brought the correct carpet and padding before they started.

I am thrilled with the results. Will absolutely be contacting them again for more work done. They are very honest and have competitive pricing. No hidden fees or gimmicks. Was such a breeze and delight to work with them. A+++++

-Christine Y.

5 Star Rating
We recently had new carpet installed in our two bedrooms.  We worked with Stephen Trodueau, who was a great person to work with.  He came to our home, measured both rooms and had us come in to look at samples in store.  We found one that we really loved.  Stephen ordered it for us immediately and we were contacted about a week later for installation.  Our installer came out, was efficient and the carpet looks beautiful.  I couldn't be happier.  The price was reasonable, Stephen was great and our installer was the best.  Highly recommend Abbey Carpet for your flooring needs!

- Rosemary T.

5 Star Rating
Replaced the flooring of a half bathroom. Worked with Robert Flores who has excellent customer service! All went smoothly & quickly: Robert came out to see the space, showed us samples at the store, and checked in with me by phone. I appreciated that my small project still received the attention and support as I would imagine a larger flooring project would get!

-Alana R.

5 Star Rating
Very nice and helpful staff! Nice collection for all your needs. Everything is pretty straight forward. No money business and hidden costs. Hold their promises, showed up exactly as they promised and very professional installation.

I loved working with these guys, so i highly recommend them to you as well.

- Saeed D.

5 Star Rating
I recently had my stairs updated by Robert Flores and his team. They did a great job and were able to get it done within a day and a half. I am very pleased with the outcome and will be coming back to them to do complete other rooms. If you want it done right, ask for Robert Flores.

-Paul T.

5 Star Rating
Working with Robert Flores was very professional and fool proof. As we already knew what we wanted to buy he worked with us to get the best price and installation. Robert stayed in touch with us throughout the process even after the job was done. Lalo and his crew are talented tradesmen and professional.  There work was clean and very well done and it was obvious that they took pride in their work. They did not rush the job and paid close attention to the details necessary to make the floors beautiful.
Great experience and service with Robert Flores and Abbey Carpet.  Highly recommended!

- Anjali M.

5 Star Rating
This is my first Yelp review and it is long overdue. My wife and I needed to replace the carpeting in our home and we decided to work with Steve at Abbey Carpets because he treated us like family from the start. The installation went flawlessly and every aspect of our experience with this team has been exceptional. Moreover, when we discovered a problem years after the installation, Pete brought our concern to the manufacturer and, when they were unwilling to correct the problem, Pete resolved the issue at his expense. No hassle, no hesitation.  I can't recall a level of service and commitment from a company as substantial as this. Incomparable!! Purchasing flooring from Abbey Carpet is one of the best investments I've ever made! I'm a client for life.

- Bruce W.

5 Star Rating
Abby Carpet was excellent. I visited the showroom and Robert Flores was great. I showed him photos of the area that needed new carpet in my family room. He showed me a range of carpet types and samples that would have the possibility to work for me. Robert came out to the house measured and went over the whole job. Installation was excellent and everything went smooth. I am very please with the new carpet. I highly recommend Abby Carpet on Meridian in San Jose and be sure to ask for Robert Flores to help set up your carpeting. Five Stars!

- William B.

5 Star Rating
I knew two bedrooms needed carpet in my home, I didn't know what company to go with.

By word of mouth from two friends, they suggested Stephen at Abbey Carpet, 1195 Meridian Avenue in San Jose.

I don't read a lot of reviews on Yelp, I prefer family and friends input.
However, I will write a review due to the great service and attention to detail I received from Stephen and the carpet installers.

The work was done in a timely manner. The clean up was awesome and they took away the old carpet.

I think what meant the most to me was the fact that the installers were willing to assist with moving a couple pieces of furniture I couldn't move.  

They also went above and beyond by putting together a new platform bed frame I purchased.

THANK YOU Stephen and the two gentleman that installed the carpet.

-Laurie L.

5 Star Rating
Being a first time home owner with more than a few projects, it was great to have the excellent customer service and experience provided by Abbey Carpet. While they seem to be a bit more expensive than Home Depot or Lowe's, we received a wealth of information along with a fantastic selection of carpets to choose from!

Stephen was so helpful and patient while we worked to choose the perfect carpet for our home. We took a sample home the same day we came into the store and it was great to be able to check out the carpet in the specific rooms under different lighting conditions. There was really no pressure to buy and we were grateful for the extra time to decide.

Ordering and installation were a breeze with Abbey. The installation hit a snag and was resolved the same day.

We'll definitely be back when it's time to redo something else floor-related!

-Cindy L.

5 Star Rating
Working with Robert Flores is a joy. He is very knowledgeable and enjoys helping customers choose their perfect flooring material. Lalo and Greg are true craftsmen. They are talented tradesmen and professional. They take pride in their work and pay close attention to the details necessary to make your floors beautiful. My husband and I remodeled our home and were extremely pleased with the work that Abbey Carpet provided.

-Lori G.